After working for Bakers Delight for 3 years and meeting their standards for excellent customer service (scoring a couple of 99/100 for mystery shops - just blowing my own trumpet here - LOL), it has really opened my eyes to customer service everywhere. Boy, did we cop it at Spotlight today. After not receiving our discount on an advertised item we waited for about 20 minutes to receive a refund of $1.20. In this day and computer age to have to have them handwrite it all out is archaic. First of all the lady argued that the items I bought were not included, then she had to go and check in the aisle, then had to check with someone else, then the catalogue and finally the refund. I got the giggles as my friend was having the same issue but her saleslady was muttering under her breath about customers wanting refunds and she kept mucking it up while trying to do two customers for refunds at the same time. Meanwhile the queue behind us is getting longer and longer. It will be a while before we venture back there and it definitely pays to check your receipts.
Good luck to those who have entered for the new Design Team at SE. It closes today and can't wait to see what everyone has done and who the new team will be.
Have finally finished my doggie album for Andrew for Christmas so thats one thing off the list. Have just bought some of the Figgy Pudding papers to make crackers this year with - boy are they going to be flash this year!! Have collected bits and pieces to put in them and just need to come up with some new corny jokes. Finished Janines CJ pages and all ready for the courier tomorrow. My first entry for the Kiwi Jack Me Up is also done and posted here. Now just have to sort out a layout from one of the "old" design team to copy for the November layout competition.
Rebecca had her first day on the job on Saturday and had a really good shift. Mostly packed and had a bit of training on the till. Seems like she can pick up some more shifts once the exams are over. She really liked it and keen to go again. Yes, we did sneak a look at her working but she didn't see us. Wondered how she was going all day though.
Exams have started - Rebecca had chemistry today and finished early but she thinks she did as best she could and that is all we can ask. They did get interrupted with a fire alarm though and had to leave their papers there and file out. They weren't allowed to talk to each other either. Nothing like a bit of drama to start it all off. Alexia has maths tomorrow morning. So good luck Lex.
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6 comments:
It's a shame you received bad customer service. Unfortunately it seems to get worse at this (busy) time of year. But having worked in retail (supermarket) for 6 years while at college/Uni, I have learned a few things about it ... the customer is always right being the main one!!
Exam time ... that brings back memories! I hope the rest of them all go well for the kids.
Hi Vicki, thanks for joining in the kiwi Jack this round, love your layout! Good luck for the kids exams...a stressful time for them...and mums and dads I guess lol!
I found the same thing really strange when having to get a refund at Spotlight and it always takes forever.
Customer service ... ummmmm ... yeah right ...I seem to notice it more and more, or lack thereof, these days.
I'm thinking it is only going to get worse between now and Christmas. A shame really.
wow you have been a busy bee. As for spotlight its funny you say that. Seems they seem to excel in bad service. You seem pretty organised for xmas. Awww thats so sweet that you went and checked on Rebecca, now the first job is a scrapable moment....
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